01 / The challenge
Where the work gets stuck.
Dispatch records and delivery updates sit in different places. A partner may report an item as delivered while its supporting document is still missing. Staff spend time requesting updates and checking whether each document belongs to the right shipment.
02 / How Wek would help
A defined process, with people in control.
Wek would begin by agreeing the scope, quality standards, systems access and approval rules with the retailer. The following steps illustrate how delivery could be organized.
- 01
Establish a shared reference
Agree shipment and order identifiers, milestone definitions, authorized update sources and the evidence required to close a delivery record.
- 02
Maintain the delivery tracker
Wek would collect approved partner updates and associate them with the correct delivery. Integrations or scheduled imports could reduce repeated entry where the systems support them.
- 03
Follow up on exceptions
Track overdue milestones, unsuccessful attempts and missing documents. Operators would coordinate follow-up and escalate cases requiring a retailer or delivery-partner decision.
- 04
Reconcile and report
Match proof of delivery to the shipment, check inconsistencies and maintain separate statuses for delivery and documentation. Report open actions with owners and next steps.
03 / The workflow
From input to a usable output.
- 1Dispatched
- 2In transit
- 3Delivery update
- 4Proof of delivery
Delivery status and documentation status stay distinct.
An exception in practice
A delivery is marked complete, but the proof-of-delivery reference belongs to another order. Wek would flag the mismatch and request the correct evidence before closing the documentation task.
04 / Expected outputs & benefits
What this approach would deliver.
- A current delivery-status tracker
- Matched proof-of-delivery records
- An outstanding-action and exception report
The intended benefit is better visibility into deliveries requiring attention and less manual searching for supporting records. Physical transport remains with the delivery partners.
How a pilot could be measured
- Deliveries with matched supporting records
- Age of unresolved delivery exceptions
- Timeliness of status updates
Measures and targets would be agreed against the retailer’s starting position. No performance results are claimed for this scenario.
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