Workflow design
Translate the work into clear steps, responsibilities and decision rules.
Solutions / Managed Operations
You define the outcome. Wek runs the workflow.
Wek takes responsibility for defined recurring processes and builds the operating structure required to deliver them consistently.
The operational challenge
Bring structure to the work.
Recurring work needs more than available people. It needs clear inputs, documented steps, quality standards and someone accountable for the result.
AGREED BEFORE DELIVERYScope · quality · responsibilities · service levels
01 / Intake
Receive & prepareCheck inputs and readiness
02 / Delivery
Execute the workflowPeople, AI and automation
03 / Quality gate
Validate & reviewResolve or escalate exceptions
Completed workApproved outputs + operational report
Recurring issues feed back into process improvement.
How Wek runs your workflow
A defined process.
From input to output.
Operational delivery
Trained operators run the agreed process alongside the systems your business uses.
Human oversight
Route exceptions and important decisions to the appropriate reviewer.
Quality and visibility
Agree checks, reporting and escalation rules before work begins.
Practical automation
Use automation and AI where they make execution faster or more consistent.
Continuous improvement
Review recurring issues and refine the process as the operation develops.
Service portfolio
Recurring work, managed end to end.
These service families organize the workflows Wek can manage. We agree the specific service, inputs, outputs, quality standards and client responsibilities before work begins.
Initial service focus
Product & Catalogue Operations
Turn fragmented product information into structured, usable product records.
Prepare and maintain product records, listings, descriptions, categories, images and variants. Check completeness and consistency against agreed catalogue standards.
Supplier filesProduct imagesExisting listings
Structured product recordReviewed
Product nameConsistent naming
Category & attributesMapped to your structure
Images & specificationsMatched and checked
PublishingClient approval required
Import-ready files · Listing drafts · Quality reports
Service family
Order Operations
Keep incoming orders structured, complete and moving.
Capture and validate orders, enter approved information, follow up on missing details, maintain statuses and route exceptions. Support customer, wholesale, dealer and B2B order workflows.
WhatsAppEmailOnline store
One order queueMatch references · flag duplicates
Complete orderValidated for handoff
Missing detailsFollow up before release
Clarified information returns to validation
Approved order recordReady for the next responsible team
Service family
Logistics & Delivery Operations
Maintain visibility and administrative control across shipments and deliveries.
Maintain shipment records and tracking milestones, follow up on deliveries, organize proof of delivery and shipping documents, and escalate delivery exceptions.
- 1Dispatched
- 2In transit
- 3Delivery update
- 4Proof of delivery
Exception laneDelayed · unsuccessful · evidence missing
Partner follow-upOwner and next action recorded
Match the delivery evidenceOrder reference + shipment reference + supporting record
Delivery status and documentation status stay distinct.
Service family
Documentation & Data Operations
Turn unstructured information into complete, organized and usable records.
Collect, classify and process documents; extract and enter data; check completeness; match documents to records; and clean and standardize information.
Delivery noteSupplier PDFScanned record
Classify
& extract
& extract
Reference MatchedDate CheckedQuantity Review
Structured, source-linked recordValidated fields · original document · exception log
Service family
Customer & After-Sales Operations
Keep post-purchase requests organized and moving toward resolution.
Administer returns, warranties and customer cases. Collect supporting information, maintain case statuses, coordinate approved follow-ups and escalate decisions to your team.
ReturnWarrantyCustomer request
One complete case filePurchase evidence + product details + request
CLIENT DECISIONReview the evidence
and approve the next step
and approve the next step
More informationCollect & return for review
Authorized resolutionCommunicate & coordinate
Follow through → Record resolution → Close case
Service family
Merchant, Supplier & Partner Operations
Make onboarding and ongoing partner administration more structured.
Collect onboarding information and documents, check completeness against your requirements, maintain partner records and follow up on outstanding items.
Supplier submission✓ Business information✓ Required documents○ Outstanding requirements
Completeness checkAgainst your requirements
Missing item?Request it and track the response
APPROVAL GATEYour team authorizes the supplier
Maintained partner recordApproved details · source documents · change history
Scope and availability depend on the workflow and the capabilities required to deliver it reliably. Business decisions and approvals remain with your authorized team.
Product Catalogue Management
From source information to a usable catalogue.
Supplier files, images and existing listings become structured product records. Missing information is flagged, quality checks are completed, and publishing follows your approval rules.
Supplier filesProduct imagesExisting listings
Structured product recordReviewed
Product nameConsistent naming
Category & attributesMapped to your structure
Images & specificationsMatched and checked
PublishingClient approval required
Import-ready files · Listing drafts · Quality reports
Illustrative workflow
01Receive inputs
02Run the process
03Review exceptions
04Deliver & report
The exact process, approval rules and reporting are agreed around your operation.
Outputs that fit your operation
Useful work.
Clear delivery.
- Documented operating procedures
- Agreed operational outputs
- Exception and action logs
- Quality and performance reports
Deliverables, service expectations and access requirements are defined before the engagement begins.
Related solutions
Let’s put structure around the work.
What workflow is taking too much of your team’s time?
Show us the process. We’ll explore how to structure, operate or automate it more effectively.
Discuss a Workflow